Our refund and returns policy lasts 28 days. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you would like to exchange an items for an alternative, send us an email at sales@fy4nautical.com and return your item to Surf Works Limited, Sealine Works, Whitehouse Road, Kidderminster. DY101HT. Your exchange will not be processed without a valid returns ticket. Please ensure you contact us before returning any items.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

We offer free returns up to 28 days after receipt of the item if:

The item is unworn
The item is still in its original packaging with tags attached
The item hasn’t been damaged in any way.

To return an item to us, you must call us on 01562637330 to request a return label. We will send you a return label to fix to your package and you can drop the item in to any Post Office. When the item has been received and checked by us we will issue your refund or your replacement item.

Need help?

Contact us at sales@fy4nautical.com for questions related to refunds and returns.